What We Collect and Why We Use It
We collect the information you provide when registering — your name, email address, phone number, and the details needed to verify your identity. When you add a bKash, Nagad, or Rocket wallet to your account, we record the mobile number associated with that wallet to match
-
1
incoming transfers and process withdrawals back to the same account. We do not store your bKash PIN, Nagad PIN, or Rocket PIN at any point — those stay entirely within your own wallet app. We also collect device data and session logs automatically when you browse
-
2
or use the lobby. This helps us detect unusual login attempts and flag account access that does not match your usual device. We use your data to run your account, verify transactions, respond to support requests, and meet any reporting obligations that apply under the laws
-
3
of your eligible region. We do not sell your personal data to advertisers or unrelated third parties. Where we share data with payment processors or technical service providers, it is limited to what those partners need to complete the specific task — nothing more. Your data
-
4
is stored on secured servers. Retention periods vary depending on the category of data and the legal requirements of the jurisdiction governing your account access.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.