Reference

Understand Your Rights Before You Start

Using aci365 means you accept the terms set out here — so it's worth reading them carefully before you open an account.

Eligibility by local lawAccount ownership termsbKash, Nagad, Rocket wallet policyData and privacy rightsContact for legal queries
aci365 Understand Your Rights Before You Start
LEGAL CONTACT PATHS

Reach Us About Any Legal Query

If you have a specific question about your eligibility, your account terms, or how our policies apply to your wallet transactions, our support team can help clarify. We handle legal queries separately from general account issues — use the channels below to make sure your message reaches the right team.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Legal queries are flagged and routed to our compliance team, not the general queue.

Email Support

Send your legal or policy question to our support email. Include your registered bKash or Nagad number so we can locate your account without delay.

Account Help Centre

Log into your account and open the Help Centre tab. The legal and terms section there covers wallet policy, account ownership rules and eligibility conditions.

HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Account Retention

Our approach to your data is straightforward: we collect only what is needed to run your account and verify your payment methods. Here is how that works in practice across the four areas that matter most to you.

Data Collection

We collect your name, contact details and wallet identifiers — your bKash, Nagad or Rocket number — strictly to verify your account and process withdrawals accurately.

Cookie Use

Cookies on aci365 track your session and remember your login state on mobile. You can clear them through your browser or app settings at any time without losing your account.

Account Security

Your account is protected by a PIN and OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Retention and Requests

We retain account data for as long as your account is active and for a period after closure as required by our operating terms. To request a copy or deletion of your data, contact us via the email channel above.

Common Questions About Our Terms and Policies

These are the questions we get asked most when it comes to legal terms, eligibility and account rights. If your question is not here, use the live chat or email channel in the support section above.

Access depends on your local law and the eligibility of your region. We do not make legal certainty claims. You are responsible for confirming this before opening an account.

No. Wallet ownership must match your registered account name. Submitting another person's bKash or Nagad details is a breach of our terms and will result in a withdrawal hold pending verification.

Send a request to our support email with your registered mobile number. We will locate your account and respond with the data we hold, in line with our retention policy.

We retain account data for a defined period after closure as required by our operating terms. You can request deletion via email; we will confirm what can be removed and what must be kept.

No. Each person may hold only one account. Duplicate accounts are a breach of our terms and may result in suspension of all associated accounts while we review the case.

Open a live chat from your account dashboard or email support with your Rocket or bKash transaction reference. Legal and payment disputes are handled by our compliance team, not general support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.